Customer Service Representative / Order Management

Our client, which is a leading Consumer Packaged Goods (CPG) manufacturing company in Concord is looking for an Account Planner (Customer Service Representative) to join their team.

Job Duties:

• Order management for a set of customers or division of a customer
• Monitors deployment instructions from the customer to ensure prompt shipment. Trouble shoots barriers to shipments
• Provides updated pricing to the customer at intervals compliant with our contractual obligation and ensure there are no payment issues
• First stop for Accounts Receivable issue resolution for price discrepancy for Short Payments, etc.
• Ensure that customer Purchase Orders received are compliant for price agreement, quantity agreement and terms and conditions
• EDI Integrated orders to be maintained and troubleshoot on a daily basis (e.g. integration errors, downloading issues with dates, SKU’s, UPC codes, ordering pattern, duplicate PO's, Ship Via, descriptions, etc.)
• Daily issues inclusive but not limited to PO discrepancies, refused loads, crediting of invoices, item/customer master issues, customer issues, etc.
• Liaise between various departments, including Transportation, PMO, AR/AP, Supply Chain, Warehouse Shipping Managers and Sales.
  
  

Qualifications:

• Manufacturing Industry experience is required
• JD Edwards and EDI Integration considered an asset. Other ERP/MRP system experience acceptable
• Plant Capability knowledge and Customer Knowledge (people and process)
• Driven, empathetic, decisive, diplomatic, with sound judgment
• Accuracy and expediency are a must

Location: Concord, ON
Report to Customer Service Manager 
Shift time: 8:30am to 5:30pm
Great benefit plan + lunch program that equates 2000 extra a year.

How to Apply: 

Please send your updated resume to resume@gc-employment.com with subject of "Order Management - Concord". 

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