Banking Service Officer I

Our client, a leading Canadian banking institution, is looking for a service officer to join their personal banking products team to assist with filing and file room maintenance. We are looking for individuals that have previous filing experience.

Contract term: 2018-09-17 to 2019-03-16

Pay rate: $16.25/hr

Full-time: 37.5 hours

Schedule: Monday to Friday, 8:00am - 4:00pm

Must Have:

• Ability to type at least 40 words per minute
• Excellent verbal and written communication skills
• Experience with Mailroom
• Filing
• Writing Skills
• Customer service experience
• Bank experience (huge asset)

Job Description:

• Complete quality check and maintain a high level of detail and accuracy in the processing of all creditor underwriting applications.
• Meet department service level agreements.
• Work closely with a 3rd party vendor in order to manage client interview requirements and detailed instructions.
• Monitor and manage client file to ensure accuracy and integrity of application and coverage.
• Respond to customer concerns both internal and external.
• Review and follow up with all assigned pending files.
• Review and action various reports and assigned tasks.
• Monitor and action system queues for accuracy of all client files.
• Support and work closely with our TD Insurance Call Centre by assisting with client and branch calls regarding underwriting
• applications.
• Action and provide assistance to our Claims, New Business, Branch Support, and other TD partners.
• Work closely with and provide support to Underwriters.
• Must maintain sound knowledge of policies and practices by staying current on all changes.
• Actively participate in special projects as required.
• Contribute to a positive team environment.

Job Requirements:

• Superior Analytical Skills and decision-making skills.
• Must work well independently and in a team environment.
• Superior written and verbal communication skills.
• Ability to Multi-Task and quickly change direction.
• Outstanding Customer Service Skills.
• Expert knowledge of bank creditor products with the familiarity of creditor insurance.
• Insurance knowledge would be considered an asset.

Education/Experience: High school diploma or GED required. 0-2 years related experience required.

HOW TO APPLY:

Please send your resume to careers@gc-employment.com with the subject line “Banking Service Officer I_North York”

____________

#BKGTA