Banking Contact Centre Representative - Inbound I

Our client, a leading Canadian banking institution, is looking for a Contact Centre Representative to join their growing team who has high attention to detail, excellent communication and customer service skills.

Contract term: 2018-09-17 to 2019-03-15

Pay rate: $16.63/hr

Schedule: Monday - Friday 1pm - 9pm; Saturdays 9am - 8pm

Must have:

• Customer service skills
• Strong communication skills – verbal & written
• Interpersonal skills – gel well with the team
• Previous call centre experience
• Results driven
• Attention to detail

Nice to have:

• Quality assurance + detail oriented
• Previous banking experience

Summary:  The main function of a Contact Centre/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

 
Skills:

• Results-driven achiever with exemplary organizational skills, & a high degree of detail orientation
• Strong interpersonal and communication skills (both written and verbal)
• Excellent communication and customer service skills
• 1+ year of call centre experience
• Sound quality assurance background and banking experience considered

Education/Experience: High school education required. Post-secondary education preferred.

HOW TO APPLY:

Please send your resume to careers@gc-employment.com with the subject line “Banking Contact Centre Representative - Inbound I_Toronto”