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Banking Collections Agent I (Bilingual)
Location Brossard
Start Date 9/5/2018
Type Temporary
Created 9/5/2018
Salary
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Banking Collections Agent I (Bilingual)

Our client a leading Canadian banking institution, is looking for Collections Agents to join their Auto Finance team. We are looking for bilingual individuals with strong customer service, data entry, and negotiation skills. 

 

Contract term: 24/09/2018 to 31/12/2018

Pay rate: $18.64 any shift ending at 9 pm will get a $1.10 shift premium 

Full-time: 37.5 hours

Schedule: Monday - Friday 7:30am - 9:00pm, Saturday 9:00am - 9:00pm (flexibility required)

 

Must Haves:

  • Bilingual (French/English)
  • Customer service
  • Computer Savvy
  • Excellent communication
  • Negotiation skills
  • Data entry

Nice to Have:

  • Call center experience

 

Summary: Under the direction of a Collections Team Leader, the Collectors are responsible for managing a section of the delinquent portfolio in a manner that maintains positive customer relations with all past-due customers. The incumbent performs all duties according to the established Collections Policies & Procedures.

Job Responsibilities:

  • Actively manage a queue of past-due accounts to ensure company delinquency and write-off targets remain at acceptable levels.
  • Initiate outbound calls to all delinquent customers based on timing tree.
  • Handle all inbound calls on delinquent accounts, regardless of who the account has been assigned to.
  • Ensure accuracy of customer information in KeySys by maintaining computerized notes and updating residence, employment and banking information.
  • Assist team members in contacting past-due accounts to achieve team and individual targets on a monthly basis.
  • Perform basic skip tracing functions when required.
  • Contribute to the promotion and maintenance of positive customer relations by offering strategies to delinquent customers.
  • Recommend solutions on delinquent accounts such as Deferral payments, Re-writes and Repossessions.
  • Escalates accounts and issues according to Collections policies & procedures.
  • Display professional telephone etiquette when communicating with customers.

 

HOW TO APPLY:

Please send your resume to resume@gc-employment.com with the subject line “Bilingual Banking Collections Agent–Brossard”

 

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