Banking Collections Agent I

Our client, a leading Canadian banking institution, is looking for Collections Agents to join their growing team. We are looking for individuals with previous Auto Finance and collections experience as well as a go getter attitude. 

Contract term: 17/09/2018 to 16/03/2019

Pay rate: $18.00/hr plus $1.02 shift premium for evening shift

Full-time: 37.5 hours

Schedule: Rotational; Mon – Fri from 7:30am – 12:00am, Sat from 9 – 8, Sun from 1 – 5 (flexibility required)

Must haves:
• Auto finance experience
• Collections Experience
• Banking experience
• Call centre experience
• Excellent communication skills

Nice to haves:
• Results Driven and metric driven

Summary: Under the direction of a Collections Team Leader, the Collectors are responsible for managing a section of the delinquent portfolio in a manner that maintains positive customer relations with all past-due customers. The incumbent performs all duties according to the established Collections Policies & Procedures. 

Job Description:

• Actively manage a queue of past-due accounts to ensure company delinquency and write-off targets remain at acceptable levels.
• Initiate outbound calls to all delinquent customers based on timing tree.
• Handle all inbound calls on delinquent accounts, regardless of who the account has been assigned to.
• Ensure accuracy of customer information in KeySys by maintaining computerized notes and updating residence, employment and banking information.
• Assist team members in contacting past-due accounts to achieve team and individual targets on a monthly basis.
• Perform basic skip tracing functions when required.
• Contribute to the promotion and maintenance of positive customer relations by offering strategies to delinquent customers.
• Recommend solutions on delinquent accounts such as Deferral payments, Re-writes and Repossessions.
• Escalates accounts and issues according to Collections policies & procedures.
• Display professional telephone etiquette when communicating with customers.

HOW TO APPLY:

Please send your resume to careers@gc-employment.com with the subject line “Banking Collections Agent I - Toronto”

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