Our client, a leading Canadian banking institution, is looking for Operations Officer to join their growing team. We are looking for applicants who have excellent communication skills, strong mathematical, analytical & problem-solving skills, Strong understanding of securities.
Contract term: 16/07/2018 to 12/07/2019
Pay Rate: $18.00/hour
Full-time: 37.5 hours
Schedule: Monday – Friday, 8:30 am – 5:00 pm
Must Haves:
- Intermediate excel
- Securities industry knowledge
- Communication skills
- Data entry
- Calculations
- ISM experience (preferred)
- Banking experience
- Strong mathematical, analytical & problem-solving skills
- Strong understanding of Securities
Nice to have:
- Advanced excel
- 2-4+ yrs exp. as a Customer Service/Operations Officer working with clients over the phone
Summary: The individual will maintain and support processing requirements for RESP & RDSP. The individual is required to ensure client and partner expectations are met in a timely manner. Individual would need to take on this additional load and the Government reporting, Booking of transfer transaction ID would fall behind and will have a negative impact to the business and clients.
Job Responsibilities:
- Position requires an individual who possesses the following skills:
- Intermediate to Advanced proficiency in Microsoft Office Suite, primarily EXCEL -
- Pivot tables and pivot reporting
- Formula Auditing & SUM or IF formula
- Working knowledge of the securities industry, including product knowledge of account types and their functionality an asset
- Proven Telephone etiquette – Call Centre experience an asset
- Ability to work under pressure and demonstrated problem solving skills in a fast paced environment.
- Ability to work with multiple internal departments and coordinating the completion of different transactions
- Timely and accurate confirmation of MM transactions, within the 24 hour confirmation policy
- Maintain sufficient audit trails on all confirmations
- Ensure the tracking system is updated daily and outstanding items are followed-up on an ongoing basis
- Ensure all unconfirmed trades are escalated to Management and Front Office on time
- Develop and maintain sound working relationships with counterparties and internal groups like Front Office, Treasury, Settlements, Investigations and Global Support
- Actively participate in developing, testing and implementing new or enhanced processes and other process improvement initiatives
- Participate fully as a member of the Team
- Provide assistance to other Confirmation Officers when necessary
- Protect the interests of the Bank by adhering to operating standards and processes; obtain proper authorization for transactions as required
- Act as a point of contact for customer queries
Skills:
- Ability to adhere to strict deadlines and handle high volumes of work
- Excellent quantitative and analytical skills
- Excellent organizational and time management skills
- Ability to work independently, as well as part of a team
- Self-motivated and goal-oriented
- Ability to adapt to changing policies and procedures
- Attention to detail is crucial.
- Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
Education:
- 1-2 years experience in a Trade Processing related role, preferably experience with cash
Please send your resume to resume@gc-employment.com with the subject line “Operations Officer, Toronto-ON”