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Banking Contact Centre Representative - Inbound I
Location Toronto
Start Date 7/4/2018
Type Temporary
Created 7/4/2018
Salary
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Banking Contact Centre Representative - Inbound I

Our client, a leading Canadian banking institution, is looking for Contact Centre Representative to join their growing team. We are looking for applicants who have excellent communication skills, previous banking experience, and work experience in admin. 

Contract term: 03/07/2018 to 01/01/2019

Pay Rate: $16.63/hour

Full-time: 37.5 hours

Schedule: Monday – Friday, 8:30 am – 5:00 pm

  

Must Haves: 

  • Customer service skills 
  • Strong communication skills – verbal & written 
  • Interpersonal skills – gel well with the team 
  • Previous admin experience
  • Results Driven
  • Attention to detail 


Nice to have: 

  • Quality assurance + detail oriented 
  • Previous banking experience


Summary: The main function of a Contact Centre/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. 

 

Job Responsibilities: 

  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
  • Refer unresolved customer grievances to designated departments for further investigation
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Skills: 

  • Customer Service Skills
  • Previous clerical/admin experience within a corp. environment

 

Education:

  • High school education required
  • Post-secondary education preferred.

 

How to apply 

Please send your resume to resume@gc-employment.com with the subject line “Contact Centre Representative, Toronto -ON”