Bilingual Banking Access Services Rep

Our client, a leading Canadian banking institution, is looking for Access Services Rep Bilingual to join their growing team. We are looking for applicants who have excellent communication skills, previous banking experience, and work experience in accounting. 

Contract term: 25/07/2018 to 31/03/2019

Pay Rate: $21.13/hour

Full-time: 37.5 hours

Schedule: Monday – Friday, 8:30 am – 5:00 pm

Must Haves: 

• Microsoft office (word, excel, access, outlook and lotus notes) 
• Excellent communication skills (both written and verbal). 
• Demonstrated problem solving and time management skills. 
• Data entry with accuracy 
• Bilingual French
• Computer savvy with professional level MS suites

Summary: Cash Management Support is a team within Business Banking that provides three distinct levels of support to all segments including Small Business Banking, Commercial Banking, Commercial National Accounts and Corporate Accounts. The CMS team offers onboarding, implementation of new product set ups and day to day ongoing support within a call center environment. 

Job Responsibilities: 

• Accurate on-boarding of WBB applications onto the mainframe and billing systems within the established Service Level Agreement
• Respond to all requests from the business partners in a timely manner
• Ensure that negotiated fees are input properly into the billing system and that all steps are followed when processing monthly billing
• Continually seek out and identify automation and/or process improvement opportunities
• Create a positive customer experience at every interaction and look for ways to contribute to the ongoing improvement of the customer experience

Skills: 

• Bilingual French/English
• Customer Service Skills
• Strong analytical and problem-solving skills
• Strong focus on details, meeting deadlines, and achieving personal and team objectives
• Excellent working knowledge of various software packages including MS Word, Excel, Access, Outlook and Lotus Notes
• Excellent communication skills (both written and verbal)
• Demonstrated problem solving and time management skills

How to apply 

Please send your resume to resume@gc-employment.com with the subject line “Access Services Rep Bilingual, Markham-ON”