Our client, a leading Canadian banking institution, is looking for Service Availability Reps to join their growing team. We are looking for applicants who have excellent communication skills, call center experience, and have a technical background.
Contract term: 02/07/2018 to 01/07/2019
Pay Rate: $17.50/hour; $18.60/hr (evening); $19.10/hr (overnight)
Full-time: 37.5 hours
Schedule: rotational, business operated 24/7/365
Must Haves:
- Excellent communication skills (Phone etiquette)
- 2 years of call center experience
- Customer service experience
Nice to have:
Job Responsibilities:
- Respond to a variety of inbound customer calls/emails
- Ensure accurate and detailed problem documentation/ticketing
- Provide timely escalation and follow-up with support groups and customers
- Identify and escalate wide-impact or potential wide-impact outages
- Identify trends and opportunities for improvement as well as provide ongoing feedback
- Build ongoing support proficiency for other skills and applications
Skills:
- Excellent written and oral communication skills
- Ability to work flexible schedules
- Above average computing and navigational skills
- Exceptional customer service skills
- Experience with ticketing systems is an asset
- A team player who collaborates effectively with peers and other teams
- University Degree or a College degree/diploma is considered an asset
- Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote, and PowerPoint)
Technical/Troubleshooting ability preferred:
- Windows 7/10
- IE8/1,
- Edge/Chrome/Firefox/Safari
- VOIP, Active Directory, Citrix/Remote Access
- Blackberry, BYOD, AirWatch
- Access, OCS Group chat, Lync, SCCM
- A good understanding of networking and wifi support.
How to apply:
Please send your resume to resume@gc-employment.com with the subject line “Banking Service Availability Rep (Unilingual) - London”