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Banking Service Availability Representative
Location London
Start Date 6/21/2018
Type Temporary
Created 6/21/2018
Salary
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Banking Service Availability Representative

Our client, a leading Canadian banking institution, is looking for Service Availability Reps to join their growing team. We are looking for applicants who have excellent communication skills, call center experience, and have a technical background.

 

Contract term: 02/07/2018 to 01/07/2019

Pay Rate: $17.50/hour; $18.60/hr (evening); $19.10/hr (overnight)

Full-time: 37.5 hours

Schedule: rotational, business operated 24/7/365 

 


Must Haves: 

  • Excellent communication skills (Phone etiquette)
  • 2 years of call center experience
  • Customer service experience

Nice to have:

  • Technical Background

 

Job Responsibilities: 

  • Respond to a variety of inbound customer calls/emails 
  • Ensure accurate and detailed problem documentation/ticketing 
  • Provide timely escalation and follow-up with support groups and customers 
  • Identify and escalate wide-impact or potential wide-impact outages 
  • Identify trends and opportunities for improvement as well as provide ongoing feedback 
  • Build ongoing support proficiency for other skills and applications 

Skills: 

  • Excellent written and oral communication skills
  • Ability to work flexible schedules
  • Above average computing and navigational skills 
  • Exceptional customer service skills 
  • Experience with ticketing systems is an asset 
  • A team player who collaborates effectively with peers and other teams 
  • University Degree or a College degree/diploma is considered an asset 
  • Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote, and PowerPoint)

Technical/Troubleshooting ability preferred:

  • Windows 7/10
  • IE8/1,
  • Edge/Chrome/Firefox/Safari
  • VOIP, Active Directory, Citrix/Remote Access
  • Blackberry, BYOD, AirWatch
  • Access, OCS Group chat, Lync, SCCM
  • A good understanding of networking and wifi support.  

 

How to apply: 

Please send your resume to resume@gc-employment.com with the subject line “Banking Service Availability Rep (Unilingual) - London”