Job Description

Our client, a leading Canadian banking institution, is looking for a Banking Business Systems Officer to join their team. We are looking for individuals who is supports and resolves the unit’s equipment, technology infrastructure and premises issues.


Contract term:11/06/2018 to 25/11/2018

Pay rate: $17.34/hr

Full time: 37.5 hours

Schedule: Mon-Fri, 8 am to 8 pm  and Saturday 8 am to 4 pm must be flexible as shift will be within these times


  • HOST Experiences
  • Intermediate to Advanced skill level for Microsoft Outlook, Excel, PowerPoint, Word
  • Computer programming skills
  • Access, Adobe Connect, Windows, Web Services, SharePoint, etc.
  • Analytical thinking
  • Excellent written and verbal communication


  • Knowledge of/experience with SQL Server, and other web development systems

Job Description:

Supports and resolves the unit’s equipment, technology infrastructure and premises issues as subject matter expert. Provides information, guidance, reporting and training on operating systems and act as liaison with Premises Help Desk, Technology Service Providers, and internal partners. Generally reports to Manager of Operations within team structure.

Job Responsibilities:

  • Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally when applicable
  • Create and/or recognize exceptional service through established programs
  • Provide subject matter expertise for internal and external partners within defined area
  • Prepared schedules for the center
  • Identify, suggest and actively participate in process improvements
  • Understand and apply bank/service centre operating policies and procedures
  • Demonstrate flexibility by adapting to change within business area and unit
  • Adopt new process and technology improvements
  • Coordinate the delivery, installation, implementation and repairs of equipment and technology
  • Ensure premises issues are dealt with in a timely manner escalating as required
  • Identify equipment needs to streamline procedures/processes and enhance service
  • Builds and maintains databases and various programs as required
  • Conducts testing of key components within the Business Continuity Management Plans for the unit
  • Provide day to day technical support and solutions

Job Requirements:

  • Strong organizational and time management skills
  • Speed and accuracy in data entry
  • Ability to communicate clearly and courteously
  • Professionalism
  • Ability to work independently and as part of a team
  • Must remain resilient under pressure
  • Capability to independently perform research and make informed decisions
  • Mastered Office suit: Word, excel, power point
  • Ability to build and maintain Macros- advanced excel experience with access



Please send resume to with the subject line "Banking Business Systems Officer - Edmonton"