Customer Service Manager

We are looking seeking for a Customer Service Manager from Packaging or Distribution industry. 

Report directly to the General Manager

Salary is $80-90K (dependent on skills and level of experience)

Main Duties & Responsibilities:

•  To motivate change and create a new approach to improve Customer Service / Inventory Supply Chain 
•  Maintain an 85 % accuracy in our forecasting in supply chain 
•  Increase EDI capabilities to result in touchless order processing, and increased accuracy
•  Support/Create processes for new product launch requiring special access
•  Work closely with regulatory and QA to create corporate SOP’s and training manuals 
•  Develop metrics for CS department - on time shipping, phone call efficiency; inventory turns on a quarterly basis

Skills & Requirements:

•  Thorough knowledge of SAP (customer service and supply chain modules)

•  Must have Packaging or Distribution industry experience

•  Excellent negotiating skills

•  Electronic Data Interchange

•   Inventory Management and Supply Chain experience 

•  Customer Service experience

Working location: Richomnd Hill 

Company provides comprehensive benefit package

How to Apply: 

Please send resume to resume@gc-employment.com with the subject line "Customer Service Manager"