Guest Services Agent

Our client is looking for Guest Services Agents to work in hospitality field in Guelph.

Pay rate: $14/hr

Full-time, permenant position

Afternoon shift 3:00pm-11:00pm (flexible to cover day shift vacancies at times)

SUMMARY:
Ensures guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any questions and following up on requests and problems promptly.
Guest Services Agent is also responsible for maximizing the selling, up-selling and cross selling hotel rooms by turning prospect clients into hotel guests.
It is also the responsibility of the agent to efficiently handle any function of the front office from the reception, to guest accounting, reservations, telephones, and guest check in and out, in accordance with hotel policies and procedures.

QUALIFICATIONS:
Minimum grade 12 education.
Excellent interpersonal, public relations and communication skills required.
Excellent verbal and written skills
Ability to negotiate and finalize the sale of rooms.
Knowledge of a second language is an asset, preferably French.
Knowledge of a Property Management/Central telephone system is an asset.

How to apply:

please submit your updated resume to resume@gc-employment.com with subject "Guest Services Agent_Guelph".