Contact Centre Representative - Sales / Outbound III

Our client, a leading Canadian banking institution, is looking for a Contact Centre Representative to join their Legislated Products group. We are looking for candidates who has more than 5 years customer mortgage experience with Legal and or Real Estate secured lending knowledge.

Contract term: 2018-02-21 to 2019-02-01 (1 year)

Pay rate: $22.41/hour

Full-time: 37.5 hours

Schedule: Monday - Friday, 8.30a.m. to 5.00p.m

Must Have: 

• Advanced Mircrosoft office. Excel (Pivot tables, V look ups, formulas, functions, and macros), PowerPoint.
• Legal and or Real Estate secured lending knowledge is a must
• 5 years customer mortgage and customer service experience
• Knowledge of Legislated Products an asset
• Knowledge of ISM, CORE, SIT and SEI systems an asset
• Banking and/or Mortgages exprience an asset

Job Responsibilities:

• Responsible for the investigation and facilitation of complex client resolutions around real estate secured lending and complex mortgage situations
• Preparation of mortgage and legal documents
• Escalate processing issues where necessary to ensure a high level of service is maintained
• Mortgage documentation interpretation
• Work effectively as an independent contributor and provide direction to team on ways to achieve project / business objectives
• Support and contribute to a work environment that promotes Legendary customer service, quality, innovation and teamwork
• Ensure adherence to all HR policies, other Bank, and Industry Codes of Conduct

Education/Experience: University degree is highly preferred or equivalent experience.

HOW TO APPLY:

Please send your resume to resume@gc-employment.com with the subject line "Contact Centre Representative - Sales / Outbound III - Toronto"