Deskside Support Analyst (Toronto)

Deskside Support Analyst (Toronto) Please send your resume to us with the subject "Deskside Support Analyst (Toronto)" at itjobs@gc-employment.com Responsibilities: • Look after remote offices using remote support tools or providing support over the phone and dispatching a technician if required • Set-up of blackberry devices • Set-up new accounts for users following appropriate approval process • Assist with moving computing hardware and associated reconfiguring • Installation of new and used hardware units and components • Troubleshooting problems, performing diagnostics • working with hardware vendors to ensure warranty and non-warranty repairs of desktops, notebooks, and printers • Updating, escalating and closing of Tickets in various systems • Able to work some overtime hours completing office moves or support end users Qualifications: • A Technical Diploma or University degree in Computer Science or related filed • A+ Certification • Minimum of 2 years working in a large Novell computing environment • Knowledge of an incident and problem management tool such as Service Desk Plus • Strong Windows 7 OS knowledge • Strong troubleshooting skills • Experience supporting Office Suite of products • Good written and verbal communication skills • A sense of urgency to complete tasks and assignments • Ability to take direction and follow practices and procedures consistently and accurately • Good time management skills • Ability to work independently as well as in a team environment