IT Field Engineer (Toronto)

IT Field Engineer (Toronto) Please send your resume to us with the subject "IT Field Engineer (Toronto)" at itjobs@gc-employment.com The Tier 2 Field Engineer position is a critical second level support position, as the on-site support person and company representative. A Tier 2 Field Engineer will provide second level support and troubleshooting for a dynamic, publically traded company. The Tier 2 Field Engineer will: • Be second point of contact for dealerships in designated area, providing a professional, diplomatic and pleasant image, often under stressful conditions • Communicate with Head Office Support Staff and Help Desk Manager frequently • Log all incidents and create tickets when necessary with complete and pertinent documentation • Provide resolution to most second level support tickets • Alert management when necessary for high visibility and critical issues • Document resolutions and update knowledgebase • Follow up with customers and check in to see if there is anything that IT can do to provide a higher level of service Required Skills: • A+ or equivalent post-secondary technical certification • Advanced IT skills and knowledge including Microsoft PC and Server OS, Networking, Printer support. • Enjoy being part of a team that makes a difference • Excellent interpersonal and customer service skills • Ability to manage time effectively and to be motivated and reliable • Analytical thinking and judgment Desired Skills: • Experience with the automotive industry • Experience with using a Trouble Ticket system • Experience in configuring and supporting Blackberry, iPhone, iPad and Android devices in Microsoft Exchange based networks • Experience with ADP and Reynolds DMS systems