Customer Service Officer-Ottawa

Our client is a leading bank in North America. Job Title Job Title: Customer Service Officer-Inbound (Unilingual) Pay Rate: $16/hr Start Date: February 7, 2014 End Date: November 2014 with the possibility of extension to March 2015 or conversion to permanent hire. Job Description: As a member of the Customer Service Contact Centre, you will join a dedicated team of professional telephone agents who provide exceptional customer service for our cardholder clientele. Through inbound service calls, you will provide timely and accurate guidance and service to cardholders for a variety of MasterCard product lines, plans and programs. Your responsibility will be to provide prompt, courteous and efficient service that exceeds customer expectations; contribute to effective cost and risk control through productivity and adherence to corporate processes and controls; and achieve departmental sales targets through recommendation of appropriate products and services which meet our ever-changing customer needs. You will be able to recognize and successfully leverage opportunities to further expand our clients' business through cross-selling/value-add opportunities. We are searching for people friendly telephone agents that thrive in a Contact Centre environment. The successful candidates will possess the following: • Ability to work in a statistically driven environment, measured by call quality and call productivity goals. • Ability to quickly adapt to change. • Proven ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions. • Ability to demonstrate effective problem solving attributes. • 2 years + of Customer Service experience preferred. • 1 year + of sales experience preferred; retail experience is a plus Availability: Must be available for Shifts scheduled from Monday to Sunday, workers will always work 5 consecutive days and this includes Saturday and Sunday. There will be 2 groupings- AM Grouping-Shift start times will range from 6am-12pm and a PM Grouping-Shift start times will range from 12pm-5pm. MUST be fully available for full time training for 5 weeks Mon-Fri from 8am - 5pm. ( 3 weeks in class training and 2 on the job ) After the first 3 weeks, the client will more than likely be able to advise them on their Fixed Shift Schedule which they will maintain for the duration of the assignment. Due to the shift hours, candidates Must have a vehicle, have access to a vehicle, or means of transportation to get home after their shift due to Transit hours. Free Parking onsite is available. How to apply: 1) Directly apply online http://www.gc-employment.com/JobPost/JobDetails?JobOrderId=1182 ; or 2) Send your resume to resume2013@gc-employment.com with the subject "Customer Service Officer(Ottawa)-GC1182" Please note: • Must be bondable. • Your "Employment History" on resume should include the starting and ending MONTH and year for every position. • Incorrect email subject may cause the delay of your application; Availability Rule Requirement Hours scheduled 37.5 hours / week Shift duration 8.5 hours in length, with a 1 hour unpaid lunch break. Availability Windows These are the time frames that someone can give availability to meet the Requirements above. Availability Window for AM Grouping and PM Grouping AM Grouping-Shift start times will range from 6am-12pm (Shift of 8.5 hours) PM Grouping- Shift start times will range from 12pm-5pm (Shift of 8.5 hours)