IT Analyst – Toronto

Job Description IT analyst – Toronto | gc-employment.com Please send resume to: itjobs@gc-employment.com with the subject “IT Analyst (Toronto)” Job Description: Job Responsibilities: A Service Availability Representative within Operations is responsible for providing frontline monitoring and support of the Bank's Mainframe Systems, File Transmissions, and Banking applications. • Batch monitoring and execution of all mainframe applications through CA/7, ensuring SLAs are met and exceptions are addressed. • Monitoring of the schedules and resolving exceptions of all file transmissions across various platforms such as Connect Direct, TCP/IP and FTP. • Contributes to Service Management processes such as Incident, problem and change on behalf of Operations. • Acts as the focal point for all exceptions, ensuring incidents are resolved promptly mitigating impact. Implement and troubleshoot hardware and software system configurations for multiple customer environments. EDUCATION: • Technology Degree/Diploma or equivalent work experience EXPERIENCE: • Experience and a sound understanding of Z Series MVS Mainframe, hardware and Operating system. • A sound understanding of File Transmission protocol’s such as Secured File Transfer, FTP, TCP/IP and Connect Direct • Experience with CA/7 batch scheduler • Strong verbal and written communication skills • Able to partner with peers to complete tasks while fulfilling job requirements. • Proven track record of delivering results ensuring operational, reputational, and proprietary risks are minimized • Highly organized and able to prioritize. • Promote and support an environment that encourages productivity, innovation, teamwork with a high level of professionalism • Continuously enhance knowledge/expertise in own area and keep current with industry and/or business trends • Self motivated team player with high energy and ability to work independently as well as within a team • Experience identifying and implementing process improvements • Knowledge of large scale Mainframe, Distributed systems and Batch processing • Thorough understanding of the core ITIL processes