Our client, a leading Canadian banking institution, is looking for an Operations Officer to join their Regulatory Fulfillment team. We are looking for individuals with previous banking experience in reviewing documents, customer service, operations and working with clients over the phone.
Contract term: 19/02/2018 to 27/07/2018
Pay rate: $19.85/hr
Full-time: 37.5 hours
Schedule: Monday - Friday, 8 hour shifts between 8:00am - 8:00pm, and 9:00am - 5:00pm on Saturday may be required
Must have:
- At least 1-2 years of experience in reviewing documantation
- Customer service experience
- Banking experience
- Excellent communication skills
- Organized and detail oriented
- Team player with strong time management skills
- Previous experience with FACTA or credit is highly preferred
Summary: The Operations Officer is responsible for reviewing FATCA documentation, create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement, handle customer inquiries and escalate complicated inquiries and customer complaints as required.
Job Responsibilities:
- Provide assistance and expertise by consistently utilizing established customer service framework
- Ensure necessary due diligence is taken to respond to inquiries promptly and accurately
- Proactively provide options and solutions
- Build trust by demonstrating reliability, accuracy and accountability
- Identify opportunities to improve service delivery and support process improvements
- Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
- Ensure all required processing and inquiries are fulfilled meeting Service Level Goals
- Provide subject matter expertise for internal and external partners within defined area
- Be knowledgeable and comply with Bank Codes of Conduct
- Understand and apply bank/service center operating policies and procedures
- Complete assigned tasks accurately & within established standards
Education/Experience: University degree or diploma preferred. 2-4 years of relevant experience.
HOW TO APPLY:
Please send resume to resume@gc-employment.com with the subject line "Banking Operations Officer III_Mississauga"