Bilingual Banking Collections Agent

Our client, a leading Canadian banking institution, is looking for Collections Agents to join their Auto Finance team. We are looking for bilingual customer service professionals with call centre experience, mainly in collections.

Contract term: 29/01/2018 to 22/05/2018, possible extension or conversion

Pay rate: $18.64, $1.10 shift premium on evening shift

Full-time: 37.5 hours

Schedule: Rotational, 8 hour shift flexible between Mon-Fri, 7:30am - 9:00pm, and Sat, 9:00am - 9:00pm

Must Haves:

• Bilingual, English and French
• Customer service experience
• Tech Savvy
• Excellent communication skills
• Negotiation skills
• Data entry experience 
• Call center experience, highly preffered

Job Responsibilities:

• Actively manage a queue of past-due accounts to ensure company delinquency and write-off targets remain at acceptable levels.
• Initiate outbound calls to all delinquent customers based on timing tree.
• Handle all inbound calls on delinquent accounts, regardless of who the account has been assigned to.
• Ensure accuracy of customer information by maintaining computerized notes and updating residence, employment and banking information.
• Assist team members in contacting past-due accounts to achieve team and individual targets on a monthly basis.
• Perform basic skip tracing functions when required.
• Contribute to the promotion and maintenance of positive customer relations by offering strategies to delinquent customers.
• Recommend solutions on delinquent accounts such as Deferral payments, Re-writes and Repossessions.
• Escalates accounts and issues according to Collections policies & procedures.
• Display professional telephone etiquette when communicating with customers.

Education/Experience: Post-Secondary Education. 1-2 years relevant experience.

HOW TO APPLY:

Please send resume to resume@gc-employment.com with the subject line "Bilingual Collections Agent_Brossard"