Job Description

Our client is one of North America's largest independent manufacturers of both National Brand and Retailer Brand consumer products, product lines include Laundry, Household Cleaners, OTC Medicated, Pharmaceutical and Health & Beauty Care. 

We are searching for a manufacturing Customer Service Account Planner to join our dynamic Customer Service Team based in Concord.  The Customer Service Account Planner functions on the tactical side of our business providing daily customer interface to ensure needs are met and expectations are exceeded. You will work closely with our external and internal customers as you synchronize efforts for customer orders, coordinate and monitor internal efforts, problem solve, and manage  requests by keeping all parties posted of progress along the way. The CSR must firmly yet tactfully facilitate the order management process from order input through delivery and is the internal liaison for the team. The key to this role is high self motivating initiative and detailed follow-through ability.


Essential Job Functions

-- Take customer orders by phone

-- Confirm customer orders that are received by email or fax

-- Enter customer orders in JD Edwards system

-- Set up daily truck runs by delivery area

-- Process daily C of A’s

-- Invoice completed deliveries

-- Send POD’s to customers and head office

-- Update daily reports

-- Prepare dispatch sheets for daily tanker deliveries

-- Print invoices and attach delivery slips

-- File invoices in customer files

--Contact carriers for orders delivered outside of Ontario and fax corresponding paperwork

--Contact individuals as necessary for carrier pick up numbers

--Place bulk shipment orders

--Assist with collections

--Assist with booking or cancelling carrier pick up appointments



--  1-2 years experience in Account Receivable

--  1-2 years experience involved in transportation/transit of products

--  1-2 years data entry experience

--  Experience using JD Edwards software

--  Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)


Comprehensive benefits including health, wellness, dental, vision, life, and disability insurance

Salary: $35K-$40k

Working Location: Concord


How to Apply:

Please send your resume to