Sr. Technical Analyst-Toronto

Sr. Technical Analyst for a leading cosmetics manufacturer-Toronto Please send resume to: resume2013@gc-employment.com with the title "Sr. Technical Analyst-Toronto" For further information contact Prabhjot Rayat 416-299-0789 SUMMARY Ensures all IT needs to support production are met. Provides first-level problem resolution for all computer systems and telephone issues. This includes problem definition, research and resolution of less complex situations. Escalates more complex situations to appropriate resources. EXPERIENCE AND SKILLS REQUIRED • University degree or equivalent work experience. • Certification in the follow areas would be an asset: CCNA, CCNP, MCSE, SME, PMP • IBM and NetApp SAN Systems Configuration and Admin. • High level of technical proficiency in, Citrix Configurations and Admin, • 5 years’ experience with VMWare, and SAN technology • 5 years Project management skills • Netbackup system setup and admin • Firewall knowledge Checkpoint PIX ASA • EDI Gentran/AS2 knowledge support • JDE E1 / World • Microsoft Exchange Administration • 5 years or greater experience in a Tier 3 level Support 7/24 • Superior troubleshooting skills and priority management, and knowledge transfer skills, Documenting, and policy adherence and development, can handle adversity • Server Architecture and Admin. JOB RESPONSIBILITIES • PC, phone and network support for the site in a responsive, courteous and helpful fashion. Manages open issues. • PC adds/moves/changes • Escalates trouble tickets when resolution is beyond scope: resolution is > 4 hours, data center/server problem, different/advanced skill sets required, outside parties required. • Performs Network troubleshooting related to network system and user problems. • Maintains an accurate inventory of all computer related hardware and software. • Installs hardware and software as directed by Network Administrator. • Repair and maintenance of all hardware. Salary 55K-65K